Pathetic service by Ring Road Honda, Delhi for a wonderful car

Exterior Brilliant. The Carnellian Red colour and finish is exceptional.

Interior (Features, Space & Comfort) - Beige interiors give a stately feel to the car. Space is decent, and the car is comfortable from the inside. However, the audio panel needs serious imrpovement. It feels outdated and early 2000s in appearance. There seems to have been no work on that front.

Engine Performance, Fuel Economy and Gearbox - iVtec engine is a gem to say the least. Smooth as butter. It's got great pickup as well. For the power, the mileage is also pretty decent. Gear shift, especially between the 1st and 2nd is a problem and isn't as smooth. Once the engine revs up and reaches a certain RPM, the gear transmission is smooth.

Ride Quality & Handling Simply superb. Having driven a Corolla AT earlier, I feel Honda would beat it any day!

Final Words Overall it is an exceptional car and a smart choice. However, the sales and after sales experience left a bad taste in our mouth.

Areas of improvement Sales Experience and Customer Service. Honda needs to get its act together on this front quickly if it wants to remain the market leader.

The sales and after sales experience has been horrible to say the least. Ring Road Honda - Sugoi Motors dealership in Moti Nagar, Delhi is entirely responsible for that. Right from giving incomplete information and hiding information on offers by the company till the time of actual sales, they have been really pathetic. To sum it up:

1. Arrogant staff Who care a hoot about customer service experience and concentrate only on selling. They would not look  even once towards the customer, leave aside actually addressing their concerns/queries, once you put your money into their accounts (read:downpayment)

2. Wrong information They told us initially that the entire insurance amount is being waived off by the company as an offer on the 2013 model. Later, just before the signing off the deal and after having already paid the downpayment, they informed us that only "normal" registration was free and that we would have to bear the additional Rs. 5800 to get a "zero debt" insurance. Even this amount was quoted as Rs 4800 over phone!!!

3. Delivery We had to wait for 5 hours to get our car after having reached the showroom even when all our papers were ready. The GM - Raman (or whatever his name is) did not even have the courtesy to come up to us and address our concerns. It was only on our repeated requests that he turned up and boy! was he arrogant!!

4. No photograph with the car at the time of delivery. Neither was the car decorated in any form. None of the customary rituals were followed. It seemed as if they were doing a favour on us by giving us our car.

5. We had to personally ask repeatedly for the smallest of things like audio remote, extra set of keys, keyrings etc, which Sugoi Motors had conveniently forgotten to provide!!

6. Till date (16 days since purchase) there is no news on our refund and an accessory that we had asked for.

Despite buying a beauty of a car, the sales experience has left a bad taste in our mouths. Ring Road Honda be damned for that!!

Engine, ExteriorsService - pathetic to say the least, audio panel