Poor response and accountability after sales

 

Exterior Head lamps form moisture inside, honda not able to resolve.

 

Interior (Features, Space & Comfort) Good.

 

Engine Performance, Fuel Economy and Gearbox Quality issues within weeks of purchase, lack of accountability from dealer, Honda India's lack of accountability in responding and resolving issue of moisture formation in headlamps frequently. This is not expected from tier 1 companies like Honda.

 

Ride Quality & Handling Good.

 

Final Words Poor response and accountability after sales. Bring in more customer focus, would not buy another honda. If any one wants details, I have photographs of the moisture formation issue I am talking about, which Honda is not able to resolve.

 

Areas of improvement Customer focus when issues arises, response times, address quality which was projected as Honda's USP. No one expects head lamps to have moisture formation, and dealer, honda not able to resolve. Be more transparent, have more control over dealers, I feel Honda has no control over dealers' non performance.

 

looksLack of accounbtability from Honda, no response even to emails in case an issue arises