Brio - Is Honda sure of it being a product for India?

Hi,

I purchased my Brio in Aug 2012 from the sub dealer in Dimapur.

Within two weeks of owning the vehicle I lodged my first complain about massive under body sound from the rear. Of the vehicle while driving on not so good roads. Repeated visits to the sub dealer did not help as surprisingly the service team couldn't even detect the problem. Shock absorbers were changed which didn't help either. All along guess work continued from the service team and agony of owning a Honda Brio continued in my life.

Then I decided to take my vehicle to the Guwahati dealer ( Spectrum Honda). I visited the dealer on 5th of April 2013. An entire day of brainstorming by the service team and guess work continued here too. Had to leave the dealer at EOD without any resolution. But here I would like to mention about Ms. Mousumi ( Customer Relations Manager) and Mr Sinha ( Service Manager) who were extremely cordial and very passionate about resolving the problem. They requested me to bring the vehicle again so that they can thoroughly check the vehicle, compare with other Brios and try to resolve the issue.

Accordingly I came all the way from Dimapur (350 kms from Ghy) and visited the dealer again on 19th of April 2013. The entire day the service team it seems tried and tested different combinations and without any doubt sincerely tried resolving the problem. 

But the rear under body sound still persists when driven on bumpy roads and we have all come to a conclusion that probably its a manufacturing defect with the vehicle and the vehicle is not at all suitable from Indian roads and hence requires the Company's attention.

I am definitely unhappy with the product and seriously considering disposing off the vehicle.

The vehicle has another problem of having a very notchy and hard gear transmission system which requires attention too.

The otherwise lovely looking Brio with excellent interiors is a good vehicle to drive in city conditions on only and only good roads.

So did Honda had in mind the road conditions in India while designing the Brio?  And I am certainly concerned about the Amaze if its on the same platform as the Brio with similar suspension.

Regards,

James Rai
Dimapur

Nagaland.

Good interiorsVery hard Gear shifts, Massive rear underbody sound, Manufacturing defect