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    A terrible ownership experience

    5 years ago | Bhavya Dhingra

    User Review on Honda Amaze [2018-2021] 1.2 VX MT Petrol [2018-2020]

    Detail Review:
    Rating parameters
    (out of 5)

    5.0

    Exterior

    5.0

    Comfort

    5.0

    Performance

    5.0

    Fuel Economy

    5.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers
    I had purchased Honda Amaze top of the line ivtec 1.2 vx petrol on 23 may 2018 and since then it has only given me regrets. Its been a terrible experience from the delivery of the car to the ownership.On the day of the delivery of the car , when i took the car out of the showroom its steering became hard and epas warning was coming. The salesperson then called me to get the car back and said that there is some software scanning problem and after scanning for sometime said that it is now ok. We insisted on replacing the car at the time of delivery itself as we knew that it was faulty but was being forced by the dealership guys that it won't give you problems in future. On the same evening itself after 1-2 hours the same problem came and on contacting the dealership guys, they asked us to come the next day. Next day came and we were sitting in the showroom like fools waiting for our car to be repaired , a brand new car getting repaired. Then after some research we were informed that the whole steering column is faulty and it needs to be replaced and to our surprise it was not in their stock. So we were given another 'appointment' by the company to come after 4 days. The steering column was then replaced only to be replaced for the second time after this replacement because the first steering column fitted into our as a replacement was from the old generation amaze which we came to know later and were not preinformed about this before replacement.This was the initial buying experience.Now the terrible ownership experience starts. There is one thing which has not been resolved by the company till date. The car has some underbody noise while driving, be it on a simple road with few potholes or an extremely bad road. It feels as if you are driving a used car and not a new one. I have visited the dealership 40 to 50 times in the last 10 months and its there in their record.After constant complaining the company has changed the suspension, bushes, suspension arms, axel rods and what not but the noise is still persistent. They have withdrawn themselves from this and have said that "this is the best we can do" . But ultimately it is the customer who has to bear the grunt of buying this car just because we have shown trust on Honda. The last option which i was left with and which i ultimately did is i have dragged them to consumer court and served a notice to the company waiting for the things to unfold and regretting my decision of buying this car. And please note that i have rated the car well in the departments where it scores well as can be evident from the above ratings. But these cannot overshadow the problems which this car is giving from the day 1.
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