Good Machine but bad servicing

Exterior

 Good exteriors

Interior (Features, Space & Comfort)

 Good

Engine Performance, Fuel Economy and Gearbox

 Very low fuel economy

Ride Quality & Handling

 

Final Words

Very bad servicing by the Service Station for annual maintainance. Had a very bad experience twice. Last year and this year also. The car was not washed and even the interiors were spoilt but no effort made to rectify the mistake. Servicing team does not have courtesy to inform the delay in schedule to pick up the car. They do not even practice the basic requirement of informing the client the delivery  time and the customer needs to follow up to know the status. Even after the customer feedback form was provided with a dissatisfaction feedback the same was not shared with the senior team or the VW company. Even I was surprised when they asked me to change break pads in two years (running 23,000 kms)

Areas of improvement  

 Good customer approach required.

 

Good Style, comfortable driving experienceMileage very low