Woeful Service

Exterior VW sell all their cars as secure design. The body is strong, but the front and back bumpers are lousy plastic that will just break with no effort. The plastic mold that hooks the bumper to the body is bad design. A small accident, while reversing the car at less than 5 KMPH, resulted in the entire plastic bumper coming out. I have not seen this poor quality in either the Fiat or Ford that I owned earlier. 

Interior (Features, Space & Comfort) The interior is well designed. The seat is ergonomic and stereo gives rich output.

Engine Performance, Fuel Economy and Gearbox The fuel economy is better than promised. I was told that Palace Cross VW fired Manoj [who under promised, but sold professionally] out for that reason. A refreshing change about car salesman behaviour.

Ride Quality & Handling Has the VW experience

Final Words The service sucks. The second biggest VW dealer needs 30 days to replace a bumper. The car is sitting in their service station from 11/02/15 and the expected delivery is 07/03/15. They have not given an alternative - that Maruti and others give, I was made to run around for three days and they need five days for service pick-up from residences. Just keep away

Areas of improvement WV needs to do something drastic about service or hopefully close their India operations.

Good car with excellent engine and smooth driveExtremely poor service