At the show room where I purchased - Nippon Toyota Thiruvalla, Kerala, the sales people have a bad attitude (Take it or leave it) and on top of that gave false information about registration, insurance etc. The showroom seems to be just riding the Toyota fame, and runs this showroom like a government office.
Coming to the car, It has poor pickup, and power for the size and weight. For this money you will be better of getting a diesel automatic, if you want the Mileage, Experience and the satisfaction of driving!
This hybrid car will only give the regular Petrol car mileage - 13 KMPL, if you drive it as an enthusiast. To get a mileage > 20 KMPL, you need to be over-conscious and meticulous like a machine - gradual acceleration, slow braking for the regenerative action to kick-in, and drive this car below 80 KM/Hr at all times. I felt this car is grossly under-powered and lacks any punch.
This car has a poor body shape. I bought it for the Mileage promise and family preference. The parts of this car feels like a cheap car, the cabin is noisy from the under-powered 3 cylinder engine, squeeky plastic parts - especially if your leg hits the middle partition - plastics. This feels a lot like a lower-end Maruti car. Not what you pay 25 Lakh Rupees.
The service has been okay till now. But they keep increasing the part in weeks time and charge you the new rates! like its gold.
Overall, the only Pro I find in this car is, it forces you to not commit any petty traffic violations - because you drive slow for the mileage, you can't overtake at will, and the safety rating is questionable.
So if you want to pay a huge price to make yourself a disciplined driver, go buy it!