Brajesh Dubey

Regarding Toyota Innova Crysta BR01CZ/XXXX Unsatisfactory Service Quality. Dear sir, I bought the Toyota Innova crysta car with registration no. BR01CZ/XXXX from Buddha Motors Patna last year. The problems like mileage, smelling, AC gas etc. starts just after that. People travelling with the car complaint always about vomiting, nausea. After complaining to service centre about the same they did not responded. Afyer 6 to 7 month this problem resolved itself.I am writing this letter to complain about the poor service quality provided by your company. Many times when i went for servicing of innova crysta, result was unsatisfactory. I also bought footrest accessory which costs 10k from buddha motor,which used to cracks at speed breaker,complaint so many times but the problem remained same, at last i thrown them out. Recently there was a rim problem in my car, the service providers took the car for 15 days and charged 20k rupees but that problem is still there. They cahrged for Full body touch up service but did not done that properly, looks quite odd. Body sound, gate sound problem never solved.Also For Wheel allignment problem they took the car for 10 days but the problem not resolved. Ground clearance is okay but mudflap is placed so down due to which at speed breakers it creats sound which is very irritating. This problem also remain unresolved. Still there is a rim problem and three tyre defect problem and complaining about the same from last six months, but your customer service provider is not responding. Vehicle is running without stepny due to which i am unable to drive it for longer distances and this is all happenning due to your unskilled mechanics and irresponsible behaviour of your employees. I bought this car on EMI of 32k per month, but so many times its there for servicing for 10-15 days at service centre. I am paying 32k as EMI without even utilizing it. So who will be responsible for this? This car becomes a headache for me. If you will ask me for feedback I will never ever suggest to buy this car to anyone. I am very unhappy and mentally & economically harrased after purchasing this car. I am fed up about this poor service quality. Kindly resolve these problems.

Thanks & Regards,

Sushma Devi W/o-Brajesh Kumar Dubey Rajpur, Raghunathpur, Siwan,

Bihar M-09801XXXXXX