2013 टोयोटा इटियोस

Hi, My name is Nitin and i am a harassed Toyota Etios owner with reg no DL3CXXXXXX. I bought an Etios GD in June 2012. The car has currently done 54000 kmsTo cut a long story short, I had gotten a full service done at 44273 kms on 16.3.14 at an inefficient dealer - Espirit Toyota at Noida. After driving the car for close to 6000 kms on my regular oil check ups I realised that the car was exhausting the engine oil very quickly. So I got alarmed and got it topped up. After a couple of days I saw that the car was giving out smoke from the exhausts. I immediately went to Espirit Toyota wherein I got a service done(53456 kms) on 21.8.14 and I was told by Abhishek Saxena, service advisor that it looks like some kind of a manufacturing defect and they told me that they would put the car under observation and told me to comeback after 5000 kms post which they would get it fixed under warranty. I was told this was a process. However on the 1st of sep,having driven the car for 400 kms and realizing the the engine oil was totally being consumed I went back to them and urged them to take this problem seriously. My car has been with Espirit Toyota since and after relentless follow up, I was told on the 12th of sep that my warranty had been refused. I would also like to point out that the service staff including Abhishek saxena and the service manager whose name I do not recollect were totally casual about it and non helpful as well. They refused to give me details about the TKM staff and asked me to only speak with the customer care. The service manager is a very funny guy and he said he has no idea who the TKM service manager was and that TKM guys would not waste his time talking to a customer. Then I was put on to a lady called niti nangia who is the CC person at Espirit. After 2 days she basically repeated that TKM had rejected my warranty. Even though the warranty is for 100000 kms/3 years and my car falls well within that criteria. Even she refused to pass on TKM details saying that she would lose her job for forwarding TKM managers details and told me to look up the website. Questions for TKM: 1 Why do you offer a fraud warranty when you are always ready with flimsy reasons to not honor it.? 2 Could you share data on warranty/claim ratio? 3 Are you guys too big to even talk to your customers? 4 I want my car fixed under warranty or else I wish to seek a complete refund so that I can buy a safe car like a Maruti/Hyundai/mahindra. All offer great customer experience by the way. 5 Details of your service managers who have refused my warranty claim so I can take you to consumer court. 6 I am paying EMI for a car which has been at your service center for 15 days - only to get an update. Who is going to bear that cost. I would like prospective buyers to rethink their decision on buying an Etios.NothingWarranty claims not being honored - pls avoid this care