New Toyota AC has Manufacturing defects

I have booked the New Corolla Altis 1.8 JS colour Champagne mica Metallic  (Rs.13, 79,775/- on road price) with Rs.50, 000/- (By Cheque no.866501, PNB in the name of Cosmic Motors India Private Limited) advance on 1st, June, 2014 at Grace Toyota, Saket and they said you will get your vehicle after a month. On 9th June, 2014, I got the call from sales person Mr. Mohit Sharma that one car is coming in 7 days but that is a upper model New Corolla Altis 1.8 G Pearl white Metallic (Rs.15, 79,070/- on road price) which is 2 lacs above from the Model I booked and they somehow convinced me to take the upper model. They said you please get the loan approved from the bank and pay the balance amount before delivery. Then I paid them another Rs.4, 00, 000/- (By Cheque no.722391, PNB in the name of Cosmic Motors India Private Limited) on 16th, June, 2014 and Rs.1, 00, 000/- (By Cheque no.260874, PNB in the name of Cosmic Motors India Private Limited) on 12th, June, 2014. On 18th PNB bank has delivered the bank draft of Rs.9, 73,256/-.

After paying full amount they deliver the car on 18th, June, 2014, after few days I discovered that new car AC is not working properly and same has been informed to the Grace Toyota sale team Mr.Mohit Sharma, Mr. Furqaan and Mr.Ramit Kapoor (GM sales). They have taken it very lightly that this cannot be happened in the Toyota cars so they advised me to get it checked at car 1st service. Grace Toyota doesn’t have their own service station in South Delhi so they advise me to get it checked at Galaxy Toyoto workshop in Okhla. On 30th, June, I personally gone to the workshop and called the Mr.Mohit Sharma, Grace Toyota to have word with service attendant regarding AC problem to check the car AC. The AC technician just checked the AC with their hand that it happens in monsoon that AC get tripped when it get cooled, so they advised me to change the settings to lowest and keep the fan speed at four and it will run perfectly in this mode. Then I tried running AC at that mode it runs fine for few minutes and again it tripped and temperature goes up. Again I informed to Mr.Ramit Kapoor that AC is still not working, and then he sent their representative Mr.Davender Singh at our door step on 8th July, 2014. He checked the AC and found that there is some problem with AC and they said that there is a problem with the compressor and they might have to change the compressor. They said you please bring the car to our workshop which is situated in Gurgaon.

I shocked to hear that how they can deliver the new car whose AC is not working from the beginning despite of many quality checks at Toyota Manufacturing unit in Bangalore and dealer workshop in Gurgaon before delivery. How can anyone imagine a 16 lakh car whose AC compressor is not working from the beginning?

After knowing this I informed Mr.Ramit Chopra that how you can deliver the new car without being its AC tested and its compressor has manufacturing defect. After having this argument he requested me to get the car tested at their Gurgaon workshop. On 10th July, 2014 I went to their Gurgaon workshop for AC testing and they test the AC with some thermo device and came to know again that AC compressor is not working. After this I met their Manager and they said that they will replace the compressor and Ac will work. I said that how can you people not tested it before delivery of the vehicle, why should I suffer because of your negligence. How you have given it an OK certification if you people have not checked it properly. After this argument they have made me meet their Vice president Mr. Vinish Mittal and they called their team GM-CS Mr. Vikram Suri and Head Customer relation Ms. Dimple Tomar. They all tried to convince me to get the AC compressor changed but I insist why I should compromise with this due to Toyota Manufacturing defect. I requested them to replace my car with new one. They said they cannot decide on this and they will call the technical team from Toyota Kirloskar Motors head office in Bangalore, they will again re-inspect the vehicle and after their inspection they will decide what to do.

On 11th, July, 2014, I again visited their workshop at 11:00 AM and they kept me waiting for one and half hour. After one and half hour I persuaded them to check the vehicle. Their technical team from TKM (Toyota Kirloskar Motors) has started inspecting the vehicle with their computerised equipment. They start the process and it has taken them 45 minutes to diagnose that AC is not working efficiently and car compressor needs to be replaced. They all again tried to convince me to get the AC compressor replaced and I again insisted that you please change the vehicle why should I compromise in new car which has manufacturing defect from the beginning. They said our authority is to change the compressor rest will depend on higher official after they submit their report to head office.

Then I made them to give me a report that its compressor is not working properly and it needs to be replaced. I again met their complete to replace the vehicle as it is a manufacturing defect from the beginning and they said they are only dealer and final decision is of Toyota Kirloskar Motors. We have sent your concern to the TKM and they will revert you on your email regarding their decision. So know I am waiting for their mail.