Yet another failure from TATA Motors

I purchased this car after reading all new commitments TATA was making to work on changing their impression in Corporate and Individual Car buyers. Heard TATA has launched a complete new generation car at a very affordable price. It has also hired a new team across India to provide a new definition to the work Customer Service.

I placed my faith on their confidence and went ahead & booked the car by changing my mind in the last min from other options that i was considering earlier.

After lot of hassles with the dealer i finally got delivery of my car in Dec'14. To my surprise i was given car with only 1/2 ltr of petrol in tank during delivery. I realised it when i reached National Highway with my family after driving 5 kms and got stuck in the middle of road in night 8PM. After 2-3  hr of personalordeal I finally reached home somehow as the delaer expressed a sorry figure and said he wont be able to help at this time.

Next day i felt some performance issue with the car so took the car to workshop. Came to know that 2 out of 4 sparkplugs in the car were faulty which were replaced. a Week later i came to know there was an issue with the car sensor and door lock which was again repaired.

Right from first week i kept pointing out that the car's mileage is very poor (around 9.5 in city drive). Even after 3 more separate visit to workshop on same issue the problem remained to be same. I even met some more ZEST owners in TATA's Maha Service Campaigns last month, who too were suffering due to mileage (around10-12 customers).

Nd inspite of repeated check up's by the Workshop their engineer are not able to find the root cause and have given me a sorry figure for an excuse.

TATA inspite of their various claims and promises have yet again failed to deliver a good car to the customers. Doubt it would do any better if launched in commercial either. Here is a sign of yet another ventuer of TATA which has only left customer like us crying for spending a fortune.

Sanal Manshiva

9716XXXXXX

Interiors and FunctionsVery Bad in Fuel efficiency, Pathetic Service, TATA Maintains its bad reputation