HIDEOUS and UGLY service, Value for money car

Exterior Decent looking. Different from the Indicas and bolts.Looks close to the Grand i10 league.

Interior (Features, Space & Comfort) Good stereo system. Seating is comfortable. Drive is comfortable.

Engine Performance, Fuel Economy and Gearbox Even the Petrol engine makes loud noise.

Ride Quality & Handling It is average. Not in the same league as Hyundai or Honda but decent enough.

Final Words The car is fine and is value for money. BUT believe me that their after sales SUCKS, SUCKS and SUCKS big time.

Tata is used to servicing Cab and Truck drivers. They dont have the capability to service passenger car owners. When I took the new car delivery I discovered the same day that the AC vent fin was broken and the alignment was totally out. Nobody had inspected the car before delivering. After numerous phone calls, they took the car from home only to return it after a car wash. They had not fixed the problems. Moreover, the guy who delivered the car drove the car around for 30 KMs to cover a route of 10 KMs completing his personal errands.

Anyway, I then waited for the problems to be addressed in the first service. I decided to take the car to the service center myself to avoid the possibility of any misuse by their drivers.

But it has been a horrible experience at the Mohan Cooperative Company owned Tata Concorde service center. They noted my car number and asked me to wait. I waited for 1 full hour but nobody came. I then called the advisor and then he politely asked me to come to the parked car. He then assured me that he will try to get the process expedited. I went back to the waiting lounge. When I went back outside after another full hour of wait, I went back outside and found that no one had even touched the car :(

I have been a Honda owner. When deciding to buy a new car something came over me. I thought why not buy an Indian car and Tiago looked like value for money. Unfortunately, the money saved in buying Tiago compared to a Honda or Hyundai is not worth it. The interactions with their staff makes you feel like a Cab driver. They dont give a damn about the problems in the car or about your time.

When you buy a car you are not just buying a car. You are also buying into their after sales service. If you are fine with third grade treatment by their service staff, go ahead and buy a Tata.

Areas of improvement Service, NVH levels.

FeaturesEngine noise, After sales service