Had a harrowing experience

Had a harrowing experience with my Tata Safari on hill roads and also a traffic jam recently! The clutch burnt out unexpectedly, putting me and my family at serious risk. Manoeuvring through steep inclines became a nightmare and traffic jams only added to the frustration. After which Tata service centre informed me that this happens due to the way of driving in traffic and at hill roads. However my driver is one the most experienced ones and yet this incident occurred, so this is genuinely a major safety concern. After that, I wanted to sell it out but the resale value is also very poor. Need to correct this issue.