Worst Service from Tata

On 21 Oct 2015 14:23, "Sajil Joseph" <sajiljoseph@gmail.com> wrote:

Hello,

1. Don't you inform customers when the extended warranty is void? Concorde service people told me that extended warranty is valid on July 2015 and replaced the glow plug. Why you keep on reiterating?

2. Do you have any proof to support your statement, that concorde motors have checked this issue? I need to see this. If so what did they check and how was this concluded stating nothing needs to be done. Concorde engineer had told me that this is a common issue with Manza and they didnt check this.

3. This doesn't answer my query. Why do you need to remind me that this was a test drive car when complaints arises? I didn't had mentioned anything about the test drive car in our discussion.

4. On 16th around 6:30pm during our conversation you had communicated that turbo issue will be checked on 17th? Do you admit this? So how can you say that this was checked on 16th? Concorde service manager had called you back while leaving to have a discussion with me. Or did you checked this issue after 6:30pm ?

5. From where can I know that the extended warranty of my car is void?

6. Do you have any proofs to support that they have checked this issue? Concorde engineer had told me that this is a common issue with Manza and they didnt check this.

7. Now you are saying things differently. On 16th you had told that service should have done by 12 months after 3rd service. Now you are saying that it should be done by 24 months or 30000 kms after purchase. Can you please clarify which is correct? Do you have any confusions or do you need to check this again with your manager?

If this is 24 months then it should be scheduled on April 2015. I had clearly told the reason for not doing the service on April. Also when I told this you said that if it was a gap of 3 months then you would have replaced the turbo in extended warranty. You are repeatedly changing your words in the presence of your colleagues and managers.

Jibin,

I think you are seeing this loop of mails. Can you please clarify with Krishnan about this and get back to me on this?

NILThey have different definitions for each service customers