Good Vehicle - Poor customer service

Exterior I liked the duster the day it was released. Very simple and neat design. Nothing extra to say we developed it like a tiger so we will have wisker style bumpers (aka SUV 500), just plain and simple which is what I like.

Interior (Features, Space & Comfort) Again not as jazzy as other SUVs in this segment but has all the necessary features like bluetooth connectivity, very good audio system etc. Second row leg room is quite good. The cons are they should have atleast thought of puttinga navigation system in and the third row removable seat is a joke. It can seat only small kids and for them to it is very uncomfortable. Dont buy it as an option.. it will be a total waste.

Engine Performance, Fuel Economy and Gearbox Good pickup, although i read lot of reviews about slow pick up. Not sure it was for 85PS or 110PS but i didnt find any sluggish pickup. it was good.

Ride Quality & Handling Very good.

Final Words Good SUV. But the customer service at the dealer is horrible. Renault will loose lot of customers if they dont improve.

Areas of improvement Customer Service at the dealer. I booked my Duster at the Chennai Renault (Khivraj Pearl) dealer and they gave me such a hard time that for a moment i even considered cancelling the booking. Starting from the time they promised when the vehicle to be delivered to the day they actually delivered, lot of issues. They totally lacked in coordination and communication with the customer. They told me the vehicle is ready and when i went there, no one was there to help and eventually found out the vehicle wasnt even in the service center and it will take another 3 days for registration to be completed. False promises, poor coordination. So if you book in Khivraj Pearl dealer in Chennai, please be aware of this and dont go by the timelines they say.