NISSAN TERRANO’S MANUFACTURING DEFECT AND THE CARELESS, UNPROFESSIONAL CUSTOMER CARE ATTITUDE

NISSAN TERRANO’S MANUFACTURING DEFECT AND THE CARELESS, UNPROFESSIONAL CUSTOMER CARE ATTITUDE.

My Terrano had a manufacturing defect due to which it would slow down after couple of seconds of accelerating. The service centre guys took 12 days to get this fixed and I got my car back on 17th September. I was earlier denied a loaner vehicle, then told I would get the same, then told I wouldn’t get it but I could reimburse @ Rs.1200 per day. 

1. It has been 52 days since but I haven’t received my reimbursements inspite of several followups on email / calls.
2. Inspite of several followups on email, Nissan has failed/refused to reply to my email sent on 22nd September, asking why exactly was the problem occurring and what measures had they taken to fix it.

Nissan Terrano is faulty with a manufacturing defect which Nissan team refuses to talk about. Also, there is nothing like customer care which seems to exist in Nissan.

-manufacturing defect due to which it would slow down after couple of seconds of accelerating