Problems in new Micra XV

Though the product Micra is running in Europe for last so many years and Nissan has sold lakhs of these cars, it is surprising to note that till date Nissan in India has not been able to cross 20,000 figure. The fault is not with the product but lies with the Nissan management. In India though the product is manufactured in Nissan plant, the sales and after sales is not looked after by them. They have entered into agrement witn Hoover Automotive India to look after these aspects. Unfortunately Hoover top bosses lack professional approach towards their customers. Due to which if a customer faces any problem with the car no matter how serious, Nissan transfers the issue to Hoover stating that Hoover is the concerned company. Hoover in turn tries not to come in picture and shifts the problem into hands of dealers unqualified mechanics. Due to all this the car keeps on visiting their workshop and the defects remain. Any technical failure in their product is first informed to Hoover by dealer who in turn forward to Nissan for technical support. Nissan provide the technical information to Hoover who then informs dealer. This process takes days in getting the car attended and the customer is the sufferer.      

Smooth drive, Good looksDelicate product; poor dealer workshop workmanship