Mercedes-Benz India has launched the ‘My Mercedes’ initiative further strengthening its Cost of Ownership programmes, which comprised the fourth pillar of its ‘Year of Offensive’ strategy. The service permits online booking which can be done even through smartphones and tablets using scanned QR codes.
Mercedes-Benz is also the first luxury manufacturer to have a National Remote Diagnostic Centre- a unique concept where Mercedes-Benz technical experts in Pune assist technicians from any location in vehicle diagnosis taking control of the diagnosis unit through remote access.
Commenting on the initiative, Eberhard Kern, Managing Director and CEO Mercedes-Benz India commented on this initiative, “Mercedes-Benz India is committed to a superlative Service and After-Sales programs to provide our valued customers a fascinating experience of owning the ‘Three Pointed Star’. We are excited to launch ‘My Mercedes’ program, which comprises initiatives introduced for the first time in India making luxury car ownership experience a delightful one with the best cost of ownership.”
The German automaker also inaugurated its largest state-of-the-art workshop in North India, that of T&T Motors Gurgaon. The service facility was inaugurated by Eberhard Kern, Devdutta Chandavarkar, Vice President, After Sales, Mercedes-Benz India and Vidur Talwar, Managing Director, T&T Motors.
T&T motors service facility was created over a span of 18 months and boasts of being the largest service station by Mercedes-Benz in Northern India. This service facility spread has an impressive 28 servicing bays capable of servicing around 15,000 cars per year and employs 30 personnel. Strategically located in Begampur Khatola, Sector 35, Gurgaon, Haryana, the new service facility will be accessible to customers from Delhi, NCR and Haryana.
