Reverse Gear Problem in Every Maruti Cars

  I have purchased Maruti Swift Dzier(VDI) from Kiran Motors Ltd. (Ring Road, Nr. New Opera House, Surat) on 07/02/2014. After 3500 km I was getting the problem in reverse gear. The reverse gear shift quality was not smooth and not active at the same time. During my car’s 2nd service (19/06/2014) I complained about same problem at service station of Kiran Motors, Bamroli Road, Surat. They tried to solve the problem but after some time I faced same issue of reverse gear. Too resolve reverse gear issue I have sent more than seven times my car to different work shop of Kiran Moters  (5 times at Bamroli Road Work Shop, 2 times at Puna Jakat Naka Work Shop, and 1 time at Adajan Work Shop). Even though, I am facing same problem right now. During my last visit at Kiran Motors Puna Jakat Naka Work Shop, my car perfume and mobile earphone have stolen or missed places by them.

    I have also complained on 18001800180 to Shruti on 18th Oct 2015(complain no 767001546), but that complain closed without any status. Costumer care didn’t have any answer for above complain. I have also complained on 18001800180 on 27/01/2015(complain no 9010430426) and on 12/02/2015 (complain no 3065162614) regarding same issue of reverse gear problem. I have also dialed many times on your ahmedabad office nos(079-4003660, 40036671), but no one pick up the phone. After no proper answer received from customer care. I went the Show room of Kiran Moters and I have talked with them in very bed manner. After that they called Mr Siddharth Rathi(08511142101) to check my dzier. I went to Kiran Moters workshop Adajan, where I explained my problem in dzier and Mr. Siddharth examined the reverse gear problem and told to Mr Snehal change GEAR SHAFT FORK, but problem was not resolved after changed the part. 

    Then I have dialed on delhi no 011 46781000, 4615 0291. They gave me another no 01242340106 of Gurgon (Mr. Aditya Kapoor & Mr. Rajendr). I also talked with them; they gave me another no of Technical Head (Mr Prasant-07698950777). I also talked with him they gave me another no of Area Manager (Siddharth Sahegal -07622021776). I talked with him and again meeting fixed at Dhru Moters Work Shop. I explained the problem to Mr . Siddharth Sahegal examined the reverse gear issue. According to him reverse gear problem is not problem; It is mechanism of GEAR pattern. He explained me if reverse gear not shift smoothly then bring the gear at neutral level then again pressed the clutch then pull the gear in reverse position. I have to do this procedure 2 to 3 times at same time. It is very ridicules. I was demeaned to him to check in another car. He provided new demo Swift through Kiran Motors. I also founded same problem in swift. From that and according to Mr.
Siddharth every swift, swift dzier, ertiga have same problem of reverse gear. If it is true then its big disaster of Maruti Suzuki Company. Maruti is no 1 car company of India. Why Maruti can’t solve the problem of reverse gear in every car. Many times I feel that to sold my car but due to financial (invested 7, 75,000 Rs) implication I can’t sold my car. I don’t hope that Maruti has any ans for same. 

 

Good Fuel EconomyLess Spacious, Reverse Gear Problem.