Maruti do not have control over the distributor and do not care for customer feedback

While purchasing the vehicle from Maruti customer should read the documents properly they are asked to sign and should not sign the blank forms.As these documents will act as a trap for customer when they face any issues afterwards.

Areas of improvement

Company should take customer's complaints or suggestions seriously by taking appropriate action on it.

Company should take actions on false commitement from delear rather than encouraging delear by backing them for the false commitement.

Company should stop giving reason like production issue as excuse for all the customer queries as they are not accepting any excuses from customer.

 Cumpony should teach their executive and distributor to treat customer with honour as customer is paying for the vehicles they own.

 Maruti should work on their policies they follow with the distributor to decrease the malpractises done from the delear.Right now Maruti has strong documentation/policies for customer but not for distributor.Maruti should include some clauses for distributor as well in the order form.

Vehicle is good but Maruti has to work on keeping customers faith intact with company.Maruti ensure that customer will pay for the losses whether they are caused by mistakes from delear.