Worst Vehicle Ertiga

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I, the undersigned, have bought Maruti Eritiga ZDI on 10/05/2013 from Sree Jayarama Motors, Mahabubnagar, bearing Chasis No: MA3FLEB1S00XXXXXXXX Engine No.:D13A21XXXXX Bajaj Allianz Insurance No: OG-14-XXXX-1801-0000XXXX. Previously I drove Alto and Swift and felt that I need bigger vehicle to accommodate my entire family in my car. But it has left me with complete dissatisfaction.

In these last six months I have faced a lot of agony while driving the vehicle. I paid a huge amount by borrowing from a bank. I paid the cost of the vehicle, road tax and insurance amount. But I got agony by paying 11.54 lacs to the company, RTA and Insurance company. I was given the worst vehicle with poor servicing. Neither the company nor the Showroom management has checked with me about my satisfaction of the vehicle. As a customer I did not get what I expected for my money.

There are several manufacturing defects in the vehicle, which the Govt and company might have compromised for their own benefit. I curse the technicians, engineers one who designed the vehicle. I declare that the manufacturing of the vehicle completely outlawed the norms of a vehicle of Rs. 11 lacks. They are:

1. Metal (Gauge) of the vehicle is too poor to be maintained. It is so thin that it moves in and out to a press of a thumb. Doors are made with too thin sheets even a tennis ball can make a dent. Swift VDI and Dezire are given better body thickness. Find it for yourself.

2. Paint on the body is not standard. It’s automatically getting disturbed.

3. The chasis is not standard – if a three persons sit in the middle row, it’s bending 0.2-0. 3cms down. The distance between front and rear wheels is questionable.

4. It’s seven seated vehicle. If seven people sit in the vehicle the engine’s sound is changing and the normal ride has to be done in 3rd or 4 th gear. It shows the pick of the engine is poor and technical fault in the engine.

5. The interior is totally uncomfortable. If we adjust fronts seats back the middle is row is turning uncomfortable to sit. If we move the middle seats little back the rear seat is left with no room for legs. In a 100 kms drive, I sat in the back seat and experienced real hell of not able to move my legs, a feeling of vomiting and too much of jumps and jerks.

6. The vehicle has never given the mileage as promised even after crossing 8,000 kms. The company promised 20-21kmpl, but it gives only 18.2 kmpl. It’s mere fooling the public.

7. The tires are of worst quality. I wanted Bridgestone but the service provider gave me Goodyear tires. I found a tire with bubbles while I was taking over the vehicle. The management (a Sales Executive) immediately took it and sent it back for replacement. It took 3 months to get the replaced wheel. I complained about the quality of the tire which got punctured with a wooden piece, not a nail. You can zfind the crumbs of the wooden piece inside the rear wheel. Oh annoying, if it gets flat to a wooden piece how can I drive on the road of pebbles? The Goodyear company sent an engineer and he did everything to convince me and make me believe that they are excellent tires.

8. The servicing of Sree Jayarama has added to my dissatisfaction. I went for first servicing and after servicing I showed them the unclean spots. Again I went for second servicing I found that water servicing could not even remove the spots made by the night time insects. The wheels were not clean. The interior was not dusted. I was made to wait for 4 hours to deliver my vehicle with same careless response.

Therefore as I bring my agony to your notice kindly pay immediate attention to my grievance and take back the vehicle by paying me the entire cost of the vehicle inclusive of a compensation of 20 lacs for the mental trauma/depression for these six months because of the vehicle MARUTI ERTIGA. Thank you.
Sincerely,

Dr. M.R. Sunder Paul.