Grievance regarding performance of maruti celerio amt

Car no. MH-48-S-XXXX, with chassis no: MA3ETDEXXXXXXXXXX and Engine no: K10BXXXXXXXX. Martui Celerio, AMT.

Sub: Grievance regarding performance of said car.

Sir,

Above mention car was delivered to me through sai service in Aug 2014. Ever since these car is in operation on number of occasion defective things were noticed and due to that we experience difficulties in getting day today service.

This car is just 2 and half year old and has completed just 15000 kilometre in a above period and also vehicle has been serviced regularly at authorised Service Station (Sai Service Pvt. Ltd) as prescribed schedule in owner’s manual. This car is used only as a family car and being run on good condition roads in city area. From last one month car starts jerking while shifting gears and making some unusual noise from engine compartment. At this stage now the car is with your authorised dealer (Sai Service Pvt. Ltd.  Virar west) for a couple of weeks and it seems that the dealer has Until Now not been able to detect the fault and put the vehicle on the road smoothly. They already replace many parts from transmission but engine noise problem remains as it is. The dealer now suggest that engine will be required to be open to see if the fault can be overcome.

At the moment the my vehicle is under extended warranty even though on opening the engine and transmission certain parts not covered under the warranty, will be charged me as dealer said. This will become a financial liability to me even when my vehicle is used very less and with extensive care. Further beyond warranty period if this is going to be the same scenario it ultimately resulting in a big financial liability in the time to come for me.

By all these means it seems that vehicle is brought out having manufacturing defects. When Maruti Suzuki claims to be a number one brand in customer satisfaction, deserve to be call back the said defective vehicle for safer transactions.

I earnestly request you that the needful is done at earliest to enable to get rid of these difficulties.