Worst sales service

Hi, With a feeling of being cheated and deceived, I write this review of my experience with your nexa showroom TR Sawhney Nexa Showroom, Greenpark. Your saleas executy was pushing us too much to buy the car as a soon as possible as the increase in the price of Baleno was imminent. However, in hindsight, we feel cheated when we got the number plates yesterday.

We have a valid reason to be felt so. A dear friend and we had bought cars almost together from the same showroom through the same salesperson. However, we noticed that in case of our friend, who bought Ignis, on the top of the prevailing August offer and corporate discount, got around 15 per cent additional discount on the extended warranty. In front of my eyes my friend was given discount on his extended warranty and when I demanded for the same I was told lie that no discount was given to my friend.

Upon enquiring my friend I got to know that he was given discount. Moreover, our friend was given HSRP number plate with frame for free. We were lied by the salesperson about these things and charged for the same. We realised all this when we saw that our friend was given HSRP and frame for free whereas we were charged for the same. The salesperson told us in the beginning that since Baleno is their top selling car nexa cannot give us any discount, but since we had a 'reference' of our friend he offered to give us a discount of INR 5000, which we were getting at other showrooms as well without any reference.

So basically they did not do us any favour. During the delivery also the emphasis was more on super-quick delivery than on proper pre-delivery inspection and handover. We had referred two of my relatives, who were keen to book Baleno in Septmeber, to this showroom, but I am strictly going to tell all my friends, relatives and people in social network to not to go to TR Sawhney Nexa Showroom as we don't want them to be cheated as well. I have lost trust not only in TR Sawhney but to some extent in Maruti as well. I am going to paste my review everywhere possible and complaint with the higher authorities as well.

Thanks,

Pallavi

9968XXXXXX