Good Value for money car but due pathetic service given by Mahindra it fails

I own a mahindra logan car which I purchased on 31st July 2008. It is a good performance car. It is spacious & technically has lots of feature in it. But the service provided by Mahindra is awful. I purchased the car from Mahindra Dealer in Gurgaon "Sterling Motors" and found them highly unprofessional. Their staff themselves is not in sync & updated with the communication done with the customer. I was told that I am going to get the cash discount "Rs.7000/-" but till date i.e. 8th Mar 2009 I never heard back from them. I called up many times spoke to the senior executives/manager but no response except false commitments.

I got my first service of car done by "Sri Durga Automobile" at Rama Road, Delhi. I again had a very bad experience with them. They take their customer very casually & don't even bother to inform about the status of the car to the customer. They even don't do the service properly. They broke the connection of Water tank with wiper of my car. That was the service provided to me.

At the end I can say that even if product is undoubtedly good but if the service is bad then product will not have a grip in the market. This is one of the reason it is not seen much on roads.

Mahindra should have a good control on their dealers. The rating I have given above is only for the car. If I compare Mahindra dealers with Maruti I would give them 0 rating from 0 – 5 as I also own a maruti car.

Good Fuel economy, good stylecomfortable, Spacious