REGRET BUYING MAHINDRA XUV 500

Hello Friends,

Went through all your comments.

I cannot express how sick I feel realizing that I own a Mahindra XUV500 (2013 model – 13000 kms – spending almost Rs 17.25 lakhs of hard earned money) vehicle. I should have taken a proper review before buying this one and was really stupid trusting this brand.

I am now trapped in this circle same as you all (presently facing the Flywheel + Clutch assembly + Slave Cylinder issue for which India Garage in coordination with M&M is charging me around Rs 50,000.00) and would like to go any extent, at any cost, to take up this issue at the highest possible level for justice. The reason that they say for such occurrence is "Half Clutch Driving" !!!!!

Yesterday, when I went to take a look at the issue at India Garage (Whitefield, Bengaluru), reps there Mr. Dhruva & Ms. Rashmita informed that the Clutch Plate is burnt off and the Flywheeel is also having issues. However, I was informed by the reps that Flywheel shouldn’t have such issues at this stage (run for 13000 kms) and agreed that the same is very much due to some manufacturing defect, which was based on the inspection of the vehicle by Mr. Syed Khadri (CCM – Mahindra & Mahindra) a day before. Accordingly, I was informed that they will try to get some kind of exemption in cost (50%) for the Flywheel (which costs Rs 26k) from M&M. However, Clutch Plate & Slave cylinder replacement is mandatory and will be on my account which comes to around Rs 18k. During my telephonic discussion with M&M CCM, I was clearly informed that the usuall life cycle of Clutch Plate assembly (costing Rs 18k and another 26k for Flywheel if to be replaced) in their vehicles is between 5k kms to 25k kms, depending on the driving (resultant of Half Clutch Driving !!!!!). This means your vehicle Clutch Plate assembly will last for a maximum of 25k kms provided you only go on outstation drives which will have least usage of clutch and will not last more than 10k kms if you drive in the city limits.

Initially, India Garage reps had informed on phone that Suspension bushings are gone and when we asked yesterday, they said the bushings are fine. Also, we have been informed that the AC Filter needs to be replaced with a new one, which according to the vehicle booklet needs only cleaning (mentioned as C – Clean for life long and not R-Replace). India Garage hand in hands with M&M taking all their customers for granted thinking “ITS OK, FINALLY WHAT WILL THEY DO ? ”

Hence, request my friends here to come together to take up this issue legally against M&M immediately.

Mob: +91-9538XXXXX.

E-mail: XXXXXX.

Exterior / Style / SpacePerformance / Spare Part life cycle / M&M response to Customer complaints