Don’t buy it from Jayaraj Motors (Trichy)!!

Don’t buy it from Jayaraj Motors (Tiruchirappalli)!! I purchased a ‘Jeep Compass Limited’ vehicle on March 2018 in the name of my company ‘*Rubine Glass Pvt Ltd*’ at Jayaraj Motors, Tiruchirappalli, Tamilnadu. While purchasing I was told by the sales rep Mr. Jambukeshwar and Sales Manager (I think so) Muthu that there is no discount available for Jeep Compass even if 2 or 3 nos of vehicles bought together. This had been their repeated answer when I insisted for discount.

After purchasing the vehicle, my company was followed up many times by their (Jayaraj Motors) staff Mr. Jambukeshwar in the month of April to purchase second vehicle of same model with a discount of ?80,000/-.

When it was brought to my notice, I contacted Mr. Jambukeshwar and expressed my discontent for the false & unethical statement given to me during the time of first vehicle’s purchase and insisted to offer the discount of? 40000 for the first vehicle. After a long discussion, Mr. Jambukeshwar agreed that ?25000 of discount for my vehicle even in the case of second vehicle not purchased. When I contacted him for the cheque for the discounted amount and overpaid amount for Engine Insurance, he said only? 15000 as discount along with the overpaid amount can be given stating that as per MD’s instruction.

Since I was not in an mood to make it a scene, I asked him to pay the amount immediately. Again after few days, when I contacted him he said he was relieved from the company and Ms. Uma and Mr. Muthu will handle the issue of returning the amount. When I contacted Ms. Uma, she accepted that jambu had instructed to pay the amount and she was waiting for company’s MD’s signature on the cheque.

This was going on for around 3 weeks stating that ‘MD is not in the city.’ After she asked me to contact Mr. Muthu stating he will handle on this regard. When I explained Mr.Muthu over phone, he said he would speak to MD and get the amount. Irrespective of my repeated reminders to him in a space of every two days, he kept on saying the different excuses for almost a month. Thereafter, he started avoiding my phone calls.

(Only auto messages are received that he would contact shortly). Then, I wrote to their MD Mr. Ajay on 12th July about all what happened in the perception that he wouldn’t have known their Staff’s irresponsible and false commitments. He immediately responded that action will be taken. But till date, no action was taken. It’s really hurting and I feel insulted & cheated as a customer. And because of this, I couldn’t even enjoy the feel and ride of my new vehicle.

But, I don’t have any complaints about the vehicle. As of now, It is to my expectation. But, don’t buy it from an irresponsible and unethical dealer like Jayaraj Motors. Or negotiate with them like in a vegetable market (but nowadays, their prices are trustworthy) and get it in writing. More you bargain, more discount you may get (apart from company offers). These guys will surely spoil the reputation of the brand ‘JEEP’ in India..

Ar. Abubakkar Sidique.