Awesome Car but bad service

Fpace is the best-looking SUV across all categories. Interior and exterior, there is no match. It's intelligent AWD and is awesome as well. I don't do hard-core offloading but have driven it on snowy, muddy, rubble, 30-degree incline, completely nonexistent roads, and it goes through anything. Its water wading is also good. It drives like a sedan and never lacks any confidence when driving. It roars when driving. I have driven cross country, and at times 1000km without stepping down. It's very comfortable in all the seats. So what's the problem? 1. Service...it feels like it's a Tata when they service the car. No care, all misses, the car does not even feel serviced. My experience with service has been consistently bad. In 5 years they have still not solved any problem, and in fact, even charged for parts without changing them. They couldn't solve issues that have been there forever...the system hangs sometimes and then you are stuck, and the sensors do not work reliably. 2. The engine is noisy and vibrates as compared to my BMW. But better than all others.