Pathetic performance and sheer arrogance by Honda and its dealer

I am writting this view on clear lack of ownership from Honda as manufacturer and its dealer in Gujarat, pathetic service and sheer arrogance by Honda and its dealer. Writing this view so that other prospective customer think twice before buying Honda car.

I was very excited when Honda has launched its MPV car Mobilio in India, it was perfect match for our family. I bought this car last year, If I am not wrong in first month of its launch. However from beginning only its performance is not upto expectation, a "Honda" expectation and I am strongly condemning your slogan "Honda is Honda". I am totally disagree with your commitment that "Your Honda Mobilio is a wise investment and will give you many pleasureable years of motoring".

1. From day one itself oil leakage has observed from its engine. One can imagine Honda quality, their standards before delivering it to customer etc. - However this was rectified by dealer. During this incident I have tried to approach Honda representative but I am sorry to say here arrogant Honda representative has refused to meet. This problem was resolved by dealer promptly.

2. Within first month of purchase itself glow box from front side non driverside has started giving problem - on rough surface it is giving noice, irritating noice which is not at all acceptable from 10.5 Lac Rs car a "dream" car. During first free service itself I have reported this problem to dealer however I am sorry to say here it was not rectified. This noice so irritating and shocking at the say time unbelieveable from Honda car, I have never experienced such type of noice from previous cars. Same problems were reported to dealer in second and third free services also however their competant team was not able to eliminate this problem. Not only three free serivices I have reported this problem to highest level at dealership for other two times, all times they promptely sent someone to pick car to their workshop to fix this issue. However till now it has not resolved. Everytime after they deliver car to my place next day customer care representative invariably call and ask for feedback, despite being given worst feedback still I am left with unresolved issue. Last time some representative has visited my home personally to enquire about feedback and he gave commitement that my issue will be discussed at top level management within dealer and company and I shall be provided solution for sure, however till now no action on this. In nutshell for a problem which is not a great in nature if we go by dynamics of same dealer's team and Honda is not able to provide solution within one year. For five time in one year car has gone to workshop to address this issue, everytime it goes 30-40 KM trial runs happens, lots of energy have been wasted and the worst part is we never able to enjoy our dream car, it is so irritating, frustrating and disappointing. (I am attaching copy of three invoices which depicts that dealer has attended this problem - marked with RED color).

3. Third point is during purchase negotiation dealer has provided reverse parking sensor as part of deal. This sensor was not working properly and never shown right distance. After complaining about this dealer has promtly replace this with new one. After replacement it was working fine however since last few days it has stopped working. I don't know what is the quality of accessories "HONDA" is using. (Attaching one invoice which depict this problem was attended by dealer - marked with PURPLE color).

4. Fourth and most important point is car while running loose its speed. I have brought this point to my dealer for two times and botht times they have paid immediate attention to rectify this. However funny part is when I asked for what was problem they informed they didn't find any problem but both the times it started running well after it returns from workshop. Again for the third time same issue has come put, car has loose its pick-up one can feel this in start-up and normal running. This is not acceptable. (Attaching one invoice which depict this problem was attended by dealer - marked with BLUE color).

5. Fifth is minor problem as it is not affecting normal operation of car, however it should not happen from car like Honda. Problem is with its stereo system. When car is running with USB device in function and if you stop enigne and start it again, audio system of car is giving error. It is not directly moving to USB device, one has to unplug USB device and again plug-in. This problem is not bothering me as it is not affecting operation of car and this is auxiliary. But this also not expected from Honda. (Attaching three invoices which depict this probelm was attended by dealer - marked with BROWN color).

I myself has worked for Honda Motors GmbH in Germany, I was very impressed with quality and services they provided to their esteemed customers and was so much inspired that owning a Honda car was our dream. When we purchased this car entire family was so excited and was feeling very proud of owning Honda car but within few days only our dream has broken. I am very greatful to my dealer that many a times I approached them and they promptly send someone to look-into problem, however their competent team was not able to solve the problems and hence I reached to a conclusion that this car is manufacturing problem. I have planned to take-up these issues at different forums including consumer forum and other medium till I get satisfactory solution and create awareness to other customers for thinking twice before buying this car. I am thinking to create a forum of Mobilio owners wherein they can also publish their problems with this car if any so if it is a manufacturing fault company to recall these cars from Indian market. In a first step in this direction I am copying this mail to all western region dealers so that they also think twice before offering this models to their new customers if they are really interested about delivering good quality products to their esteem customers.