Sun Roof Exploded

I wish to share the incident I face with my new car (HONDA CITY) which I brought up in February 2015   (Chassis no- MAKGM85AXXXXXXX, Engine No. N15A12XXXXX).

On 29th July 2015 while driving my car, Sun Roof glass exploded all of a sudden in the middle of road with gunshot noise. Thankfully because of a highway, there wasn't any other vehicle nearby. Else I might have met with a serious road accident. I was fortunate that the inner shutter was closed else it could have resulted in big accident. I thoroughly checked for any possibility of hitting of any objects but couldn’t find any such thing. I immediately took my car to local dealer in Sonipat (Haryana-India). who in turn sent the pictures for further evaluation to Honda. They also told me that there is no sign any object hit event.

I also called up Honda121customer care for the same with Communication ID number 1-3110288512.

Later I was informed by dealer that Honda refuse to accept any manufacture defect and the part replacement will not be done under Warranty, although its brand new car.

After many follow-ups with customer care in India there is no fruitful outcomes, with no way for me to go I apply for Insurance claim on April 4th, 2015 with a pain in my heart as this thing should have been taken care under warranty by Honda. Still there is no fruitful follow-up from Honda. there were no spare with Honda.

I was using Hyundai Verna earlier and changed to Honda in a good hope of Quality good services but this is what I am facing now.

Even write to Honda Japan, Customer care is not ready to accept the flaw with the glass. It’s a serious compliance issue which needs to be taken care by Quality check team from Honda.

I can be reached at XXXXXXXXXX