FIAT- TATA JV Experience

Exterior

Stunning design, most stylish hatchback on our roads today
• Solid build quality
• Mature & superb ride quality

Interior (Features, Space & Comfort)

Spacious design, interior quality Average

Engine Performance, Fuel Economy and Gearbox

• Fuel efficient diesel
• Outstanding high speed dynamics. The new benchmark (amongst hatches)
• Perfectly calibrated & weighted power steering.

Ride Quality & Handling

• Mature & superb ride quality

Final Words

 Excellent Vehicle with a poor Sales and Service Network

Areas of improvement  

I have bought a GP Active last month from the Prerana motors, Bangalore showroom. Though the initial experience with the sales (TEST Drive) was good the delivery of the vehicle was not satisfactory. i had to change my color selection several times because of stock availability and delay in delivery of the vehicle. After one week of delivery i had requested for a fitment (Accessories) to be fitted in the car for which i was told to leave the car at the showroom, but when taking delivery for my surprise the door mats were missing, CD’s/DVD’s missing, a big mess with the Audio system all controls were disturbed. when i asked for this i got reply that it was like that before only. After few days i visited Prerana Service Centre in Kudlugate, Bangalore Prerana Service where i was made to wait for 45 minutes in reception waiting for somebody to speak to me. finally i got one person to talk to me i explained him the problem with the vehicle but the technician was very rude and told me to leav the vehcile for 3 to 4 days for the inspection and later they will inform me. i took my car back and left the service station immediately decided not to get it done there.

Is this the way to behave with a customer ? FIAT – My question to you is why do you sell vehciles in JV with others with a service like this..

 

Superb Design, Solid Build quality, Good MileageWorst Sales and Service network