Irresponsible, arrogant, incompetent, zero valued BMW (Big Money Wasted)

 

Exterior Not too bad

Interior (Features, Space & Comfort) Not a value for money

Engine Performance, Fuel Economy and Gearbox Don't trust BMW - Fuel economy is very poor

Ride Quality & Handling Better charter a bullock cart than its rear seat riding

Final Words I have purchased a BMW X1 from their Chennai dealer (Kun Exclusive) on 4th Nov. 2011 and they have delivered a defective vehicle. As I reside in Cochin, I have started communicating with them where I have not received a proper response and action.

Hence I approached BMW India New Delhi and exchanged many emails and telephone calls without getting a reasonable response, action and respect to a customer where they used to repeat the same words of the dealer; as if the guys in BMW customer relation is paid by the dealer Kun Exclusive.

Finally I took up the matter with BMW Germany customer care and my repeated reminders ended up saying 'your complaint has been forwarded to concerned dept..

(Please see the complaints registered with BMW India below).

I am fed up with this irresponsible BMW as they force me to drive an unsafe vehicle. Finally I have decided to take up with the legal system as well as to the people in the country.

We (few NGO's and media guys extended support) are preparing to do road shows in Cochin - two bullocks will be pulling my BMW X1 on the streets and highways - as well as we will be distributing brochures detailing my complaints and how BMW treated it in front of BMW Cochin show room for the next few months.

If any one having issues with BMW, please join with me as your support is verymuch encouraging(contact me at: jacobvpp@yahoo.com). And we are here to support those looking for  help about BMW's arrogant attitude against a customer.

Areas of improvement  

 Major Defects:

Vehicle gets locked automatically – repeated many times (I used to keep spare key always in my pocket or wife’s vanity bag)
Traction Control System faulty – vehicle cannot be driven safely
Water ingress – from port rear window
Vehicle pulls to left and runs off road
Exhaust end – discoloration and marks
Gap between right head light and bumper 
Improperly installed bolts inside bonnet – a vehicle part is about to fall off
Low engine oil level
Engine oil found black when I received vehicle from Kun Exclusive Chennai.

Leaks at both front wheels/brakes.

 

Hiped Brand ImageLeaking windows, faulty Traction Control, faulty central lock, unsafe to drive, Arrogant Customer ca