Ford EcoSport [2017-2019] User Reviews

Recently I had purchased Ford Ecosport Titanium S Diesel Vehicle in Dhruvan Ford Chennai Kovilambakkam Show room on 14th Dec 2018. When I took test ride of the vehicle they clearly informed me like rear seat of the vehicle can be fold completely to load more luggage and they also said this feature is only available in Ford Ecosport Titanium Plus and Titanium S variant. So I decided to go for Titanium S as I used to carry more luggage which is the top most end in this variant which cost around 14.5 Lakhs . I also considered some other vehicle to short list which are 1 or 2 Lakhs less than this vehicle. But mainly I need a vehicle which can carry more luggage on my trips so I decided to go for Ford Ecosport Titanium S . After my vehicle delivery I noticed rear seat is not foldable completely and I called to Dhruvan ford and asked about it they said now it is not foldable and we are not aware of it as ford didn’t mentioned anything about this part change and they also confirmed me one or 2 customers who took delivery in December also has the same issue. So I thought it may be a Part issue from Ford Manufacturing unit and I raised a issue ticket for the same they had created a issue id 0800240885 . And while I raised a ticket on 26th December 2018 even ford customer care peoples confirmed me that rear seat can be foldable completely . that feature is available in my vehicle and they said they will check with dealer and part availability to replace the same . So I was in a hope like it is due to some manufacturing issue so they can replace my part. Please note this part change was not aware to any of the dealers in Chennai till 25th dec. So I thought it is definitely a part issue so it can be replaced. When I called and asked for update on my issue 31st December Mr. Vadivelu from ford customer care Chennai said it is a change which made on October 10th 2018 and due to dealers carelessness they didn’t informed me and they cant do anything on this issue and they responded very harsh like they cant do anything I need to use the vehicle which they delivered without feature. Please note ford india had not released any of the press release or in their websites about this change till I enquired until 31st December. They are claiming like they informed dealers but dealers missed to inform me. They gave me cool reply like they cant do anything on this except making a note about this. When I enquired about this to Chennai Ford Adambakkam they also confirmed me without informing us ford india has made this change and many customer has this issue. Coming to the point Ford india dint given free Vehicle to me to use as it is without missing features. I purchased the vehicle for 14.5 lakhs which is a huge money. In this issue both dealers and Ford india got benefited by selling this vehicle to me without features mentioned to me on booking. And I cant change this vehicle as I may be in huge loss if I sell this vehicle now. I am only affected and really I am very stressed as I got cheated by the dealer and ford india. They are simply saying they cant do anything by keeping mistakes on their side. This is not a small feature change to leave as it is . It’s a big part change which was made without informing in anything.