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    Poor customer service and roadside assistance

    10 years ago | George Thomas

    User Review on Ford EcoSport [2013-2015]

    Detail Review:
    Rating parameters
    (out of 5)

    1.0

    Exterior

    2.0

    Comfort

    1.0

    Performance

    2.0

    Fuel Economy

    1.0

    Value for Money

    PURCHASE:
    Used

    DRIVING:
    Few hundred kilometers

    Exterior satisfactory.

    Interior (Features, Space & Comfort) Not very comfort.

    Engine Performance, Fuel Economy and Gearbox No driving comfort. It is very horrible. The service providers will loot you.i had an experience while driving my friends vehicle and had to end up in repairing the new vehicle engine. New vehicle had to be engine repaired and no warranty was given by company though the mistake was from their roadassistance team.

    They try to put all the blame on customer.and never expect any help especially from Ford India customer executive. They can change their statements any moment.

    Ride Quality & Handling Never drive through rain water otherwise you may land up with engine repair. 

    Final Words Never believe their roadside assistance. They may put you in deep trouble and may have to end up repairing engine with a cost approx.170000/- and no support from for india.

    Dont drive during monsoon season it may get hydrostatic locked and customer has to repair the vehicle without any warranty as it happened with me.

    Areas of improvement Not suitable for rainy season.not recommended in India.it may be better for middleeast.

    Good styleNo warranty for the vehicle
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