Very bad service ...

Hi ,

I have purchased my vehicle on 24th June 2013, and till today i am struggling to get a trivial issue with the washer motor fuse resolved.

Please find below the details ..

Hi Mr MD,

 

I am writing this with utter disappointment that my complain # 800038556  is still unresolved. My car's washer motor is again giving problem.

 

This is the 4th time i have encountered this issue. Please find below the issue history.

 

1st occurrence - 24th July 2013 

I went to take the delivery of my new brand EcoSport, but while checking the for all said features i found that the washer motor is not working. I reported the issue and the issue was fixed(replaced the fuse).

 

2nd occurrence - 25th July 2013 

The very next morning i found that the washer motor is again not working. I reported the issue and the issue was fixed(replaced the fuse).

 

3rd occurrence - 26th July 2013 

The very next morning i found that the washer motor is again not working. I reported the issue with ford motor (writetomd@ford.com complain # 800038556) and the issue was fixed(replaced the washer motor - stating that the washer motor is defective).

 

4th occurrence - 14th Aug 2013

In the evening i found that the washer motor is again not working. I reported the issue and the issue was fixed(replaced the fuse).

 

Please let me know how many times do i have to bear the issue.

Request you to please address my below set of complains.

 

1. Resolve the issue (washer motor/fuse not working )

2. Compensation for my Mental and Physical strain i am facing due to FORD's defective vehicle.

 

I hope to receive resolution for both my issues addressed above.

Thanks

Alankar

 

Good ProductStruggling to get the small issue fixed