Delivery of Faulty Car from Fiat / Fiat Caffe / Sky Moto, Pune

It is with extreme disappointment that I am writing this mail to you as I purchased Fiat Linea Multijet Emotion from your SKY Moto Fiat Caffe which is located at Koregaon Park, Pune.

This Car has an issue with the alignment or what it is pulling towards the left side.

Inside the car Dead Pedal is very loose and wobbly, the roof is loose and uneven too.

Even after request for cleaning up the car, the car has mark on the roof and the left side rear door chrome on the door handle is rubbed off and same on the back side of the bumper.

During the PDi we did bring all these things to the notice of the Sales manager Mr. Kapoor and he assured us that everything will be taken care of. Specially alignment thing, but after 12 days when we went to pickup the car, after registration, we were told everything is fine, on trust of Fiat reputation and name, we signed the documents and took the car, but within 5 minutes of driving we found the alignment problem and called up the sales executive Mr. Prabhjot Singh and Sales Manager was missing on the Car delivery day.

Mr. Kapoor had promised us to give the car manufactured in April, but the car manufacturing date is February.

After paying hefty amount for a vehicle, nobody expects such sub standard product. We were disappointed that quality of this product is not being maintained and customer relationship is very poor.

But this was just the tip of an iceberg.

Next day ,I took my car to Sky moto service station thinking the wheel alignment will be done and I will come home happily. But I sat there for 8 hours along with my kids as the technical team kept doing R&D on my car. Still they could not fix it. I was told to visit again on monday to leave my car with them. ONE SMART FELLOW FILLED THE AIR PRESSURE TO SOLVE THE PROBLEM 43 psi front left, 34 front right, 35 rear left and 33 rear right. We drove with this pressure on highway. This could have even led to an accident .

I left my new car at the service station and past 1 week the fiat team is working on it but the left side pulling remains the same.

I took test drive but I felt that I was driving a used car, because the R&D what they did and Hit and Trial which is still going on, my Car has been spoilt to the hilt; the Impact that the New Vehicle gives is surely missing.
I AM NOT READY TO TAKE BACK A CAR THAT HAS BEEN OPENED UP TO CHANGE LOWER ARM, WHEELS HAD UNEVEN TREAD WEAR AND GOD KNOWS HOW MANY OTHER INTERNAL PARTS ARE TWISTED. ON TOP OF THAT THE TECHNICAL GUY IS ASKING US TO HOLD THE STEERING WHEEL FIRMLY TO SOLVE THE PULLING PROBLEM!
Do you think I deserve the car that has been opened in the service centres and with issue still persisting is being given to me as brand new????

Is this the quality of Fiat?? I will not accept this car as it is surely a defective piece and will not listen to any stupid reason given by your personnels. I demand the replacement of car or my whole amount along with interest back.

From being a fan of fiat , I am left with no option but to hate this brand now for its unprofessional attitude. Many people are suffering in India due to lack of quality maintenance , this problem is like a land mine for fiat.

Please ensure swift action on this matter, hope this brand also doesn't become second 'Maggi'.




I hope Mr. Kevin Flynn looks into the matter of untrained guys in his technical team and quality maintenance at factory before the launch of Abarth.




Hope to have concrete steps taken to resolve this issue. I am fed up with communicating with different people who have no answers and are forever asking to bear with fiat. Why should I???




Dimple

Safety, FeaturesSub Standard Quality in India, Bad Technical Team, Worst Customer Supprt