Beware of Fiat's Shameless Services. Read my letter to them.

Following is what I wrote to Fiat:

Dear Sir/Madam,
 
This is a story of my nightmare with Fiat. I am so disappointed and disturbed by your services in India that I can not express in words. As it is your cars are not at all doing well in this country and I sincerely believe its because of the pathetic and down market services provided by your staff and dealers.
 
Story with Fiat goes like this: as soon as I saw Fiat Linea launch ad in newspaper I immediately drove down to your dealer in Gurgaon City by the name ABS Motors, saw the car, took the test drive, fell in love with it. I booked the car there and then in the name of my younger brother who is handicapped but earning, gave a cheque of Rs. 35,000.00 as booking amount.
 
That was the last day I ever thought of buying a Fiat atleast in India.
 
After that I did not hear anything from your dealer and when I called them after 3 days to enquire I was told they could not sell the car to a handicapped person. I was zapped. It was insulting and harrassing. I lost my mind and they apologised.
 
Nothing happened for another 1 and half weeks. Then I got a call from one bank where your dealers had forwarded my brother's papers for finance. They called me to bank, having no other option I went to them for further harrassments. And all this time I was wondering what Fiat people and its dealers were doing when I had to run pillar to posts to get car financed. Actually it was Fiat's duty get all such work done for its customers.
 
In the end after fighting hard I got the confirmation from bank that they would release the payment to Fiat and I would get my car then. I thought my TORTURE was over but I was damn wrong. I called up your dealers to inform them that my finance thing was through and they would get their payments (God, it was supposed to be Fiat guys informing me!). This time what I heard from them was something unimaginable. I was told that they could not hold the car that I booked and sold it to some other customer who had booked after me. It was mad, seriously crazy. Nothing of the sort I heard from any car dealer anywhere in the world. I struggled hard to get my breath back, holding it I told them to cancel my booking and your dealer very coolly accepted and said if I wanted that car I should pay the entire amount that day itself.
 
What an UGLY FACE OF FIAT. NO REMORSE, NO RESPECT FOR CUSTOMERS that too HANDICAPPED PEOPLE.
 
I have still not got my booking amount back. I am still struggling with Fiat. I wonder if you guys can help me in this atleast?!!!
 
I always wondered why all other cars are doing well in India and Fiat is having such a bad reputation despite having such good cars. I got the answers.
 
In the end, I just  have these words in my heart: God has probably saved me!!!

LooksPathetic Service. Believe it - they have no Complaint Ids, Section, etc.