Bad Experience about Fiat Linea

Exterior

 Good

Interior (Features, Space & Comfort)

 Average

Engine Performance, Fuel Economy and Gearbox

 Average

I purchased fiat linea on 2nd may 2013 XXXXXXXX, Register No. XXXXXXXXX.

Six month old car has been driven 5000 KM, also completed  one free service as per fiat guide line.

I took this vehicle  to long drive from mumabi to Akkalkot near solapur of Maharashtra, However Coming from  Akkalkota my vehicle gave clutch problem, immediately I called up road assistance Help line, I enquired about any service center availability in solapur or nearby (it was Sunday 29th dec. 2013,)

I got information there is no service near  Solapur and they promise me  to toe the car to nearby service  Center which was Pune and it was 300 km away from my driving location, I was traveling with my Family and I was 500 km away from my home destination.  It was embracing situation I have to wait Four hours till the arrangement of  toe vehicle to lift my vehicle but question of family how to take them to My final destination.  Finally as per the  instruction I drive  my  car towards Pune , driving car on lonely high  with  My family in break-down condition was  nightmare.  I realized Purchased of  this vehicle  because  it was cheaper than One lakh Rupees  with and other Brand,  which  compared before Purchase  was wrong decision ,  Driving on lonely high with family was big risk the value of money  was negligible in that situation.   With god blessing I could reach up to Pune with speed of 40 to 60 KM.

My Vehicle totally broken down near Pune and I called up road assistance for lift the vehicle up to Nearest Service Center, as it was Sunday service center was closed. I arrange Private Vehicle for My family for further journey toward Mumbai.  Road assistance toe  my vehicle to Pundit Auto – Pune

I stayed back Pune for that night and called up next morning Pundit auto  and check  status about of my vehicle,  response from service center was  just  they have opened the break down car and  it will take time to analyze the fault.

I came back to Mumbai and went directly to the Dealer and argued about the faulty and Unreliable product they have sold out, they help me to sort out the issue and give concession in repair cost. I waste two days and money in this incident.

One question in mind is why we purchase the vehicle, because we love our family and always worry about their safety and comfort

Now automatic light on/off  in Dark  is not working after servicing,  gear functioning  is doubtful , Now I have Parked  my Vehicle in garage as show piece .

 I posted above issue to Fiat and received response from Company is that

Such defects are purely due to clutch riding & not any manufacturing defect .   

 I am driving vehicle for last 10 years, having enough experience of driving in Mumbai and rest of Maharashtra, when I sensed the problem I called up Help line and enquired about service center ,because  of non- availability of service center  in nearby, I forced to drove vehicle up to  300 KM and result into clutch burnout.

They are not accepting poor service network. They are happy in stating that special favour of goodwill gesture for replacement of burnt clutch assembly –part.