Fighting with FIAT motors for last two years

Its only Gods blessing that I am alive writing this review. My Fiat Linea that I purchased from "Pandit Motors" had been driven only 24,000 Km when its engine failed while I was driving on Express Highway no 4. The car suddenly stopped responding when I was in fast lane. I was only lucky for not beeing hit by a sppeding vehicle following me. My car suddenly stopped responding without indicating any prior signals, on the middle of the road, I somehow steered the car to the road side. At that time in all 5 adults and 2 kids were in the said car. At that time there was not heavy traffic and therefore I could move the car to a safe location using manpower, and saved the life of other six persons. This was a nightmare for all those who were travelling. I kept on wondering what would have happened if the vehicle would have stopped this way when he would be overtaking and if a heavy vehicle would be approaching him from front. My  family would have met an unfortunate untimely end for no reason. It would have destroyed two families instantly one that of his uncle and other that of me.

Thereafter I contacted Pandit Motors for inspection of the car and emergency repair service. After five hours, the mechanics arrived at the spot, however, to the my surprise the mechanics failed to identify the problem and towed away the car to the showroom at Tilak Road Pune on the very same day.

Since then and till date I contacted all of the concerned parties including Fiat maotors, Tata Motors and Pandit Automobiles by telephone and by email and for all the times he has asked you regarding cause of failure. However all of them had suppressed to disclose the exact cause of failure to my client. The works manager at Pandit Automobile had conveyed his inability to disclose the details saying that it’s confidential. The Area officer of Tata Motors had conveyed that he cannot put the reason on record and the Customer care officer of FIAL (Fiat India Automobile Limited) cooked up a reason after repeated requests from my client.

These incidents raise suspicion in my clients mind regarding the actual cause of failure in the car. Thereafter the reason for failure that was conveyed to me does not require such long time to be identified and repaired. I am sure that the cause of failure reported at the end by the FIAL officer is not the only problem in the car, and till date they are hiding the actual facts for the fear of market reputation.

Due to your negligence / manufacturing defect, I have suffered heavy business losses, mental agony, reputation which cannot be compensated in terms of money.

Hrishikesh Pisal