Chevrolet Cruze [2014-2016] User Reviews

Please don’t buy Chevrolet company car’s, Their cars are stuffed with cheap spare and dump cheap parts in India and cheat people and even there service provider take advantage of cheap spare and looting in all angle possible.

Please read my review before you decide to buy.

I, SHASHI KUMAR. D, owner of an Chevrolet Cruze (LT model) with Vehicle no. KAO5-XX-XXXX, I bought this car from Kropex India Limited dealer at Bangalore India,

As on 09/04/2015, miles on my car is 36440 KM, From past few months I'm facing problem with the clutch pedal, hardness while pressing  clutch pedal during gear change, so I left my car for the repair of the same along with my periodic service (37500 KM Service) and front glass replacement on 09/04/2015 as usual at Kropex India Limited service center, Bangalore, India,  I  told the concerned service person about the problem and he told he will call next day as per that he called me on 11/04/2015, told me that the car's clutch assembly has worn out and needs to be replaced along with flying wheel.

Already my car clutch assembly was replaced at 25050 KM mile last 13/09/2013 at the same service center by paying around Rs. 48000, due to some mechanical problem and was not able to change gear and was told by the service person that the entire clutch assembly worn out at that time.

Again now for the second time at 36440 KM mile the service person have told to replace the clutch with flying wheel. what logic it makes them to replace the clutch with flying wheel after driving just 11500 KM for merely for hardness of clutch pedal during driving and nothing else, when asked over phone the reason, the service person have no answer for the same and he told that its out of warranty, who asked them to replace against warranty?

If that is the thing, the customer like me has to replace clutch with flying wheel for every 10,000 KM, Is there any logic in it?

If there is really a problem in clutch, they may have replaced with defective one last time, how do we know they have replaced with right one OR the company spare is of cheap quality and cheating customer like us?

For no valid reason, why should I bear the cost again for second time for just 11500 KM driven by me.

I have other cars such as Toyota Fortuner, Mahindra XUV 500, Mahindra Scorpio and none of them have given me this type of problem till date.

The Kropex India ltd Customer relationship manager forced me to approve to go ahead with paid replacement of clutch assembly, I have strictly rejected to go ahead and also informed her till it is resolved I won’t take back my vehicle from Service center, she coolly replied that they will pack the car and deliver to my address and I resisted her words and she told they will charge parking fee daily till delivered. By this way they are threatening me.

I even complained this to GM customer care @ gmi.cac@gm.com, but no response from them regarding this.

I'm really disappointment with this kind of service by their company service center and had a bad experience with the GM Company and thier service provider KROPEX INDIA LIMITED, BANGALORE.

We must alert prospective car buyers to stay away from GM company cars and service providers. I am already into alerting all my friends, relatives, clients including my own family members.

WORST EXPERIENCE.THERE IS NO WORDS IN DICTIONARY TO EXPLAIN.