Horrible service by Nikhil Automobiles

Beware of after sales service specially when it comes to after sales service by Nikhil Automobiles.

I am being cheated by this dealer. I have a black Cruz which I bought in 2010. Till date I have driven it around 32 k kms and the problems that I have been facing has almost costed me more than 2 lacs till date. Within 15K kms there was an engine problem which this dealer took more than  a month to resolve. After repeated follwups he verbally tells me a quote of 1. 2 lacs and i was in a state of shock. After challenging them that I wish to blog these issues and keeping GM India in loop, the quote came down drastically.

At the time of purchase I was told about three years warranty but when this issue cropped up they told that your parts are not beyond 1 year warranty. They have just not used the service booklets efficiently. Most of the time when car goes to them for denting reparis or any problem they take minimum 3 weeks to repair and instead to resolving the issue they come out with complaints on which you have never complained.

Till now my car has gone for minimum 7-8 times for issues like AC problems, engine work, clutch plates, flyweel issues and denting issues which they take more that 3 weeks to resolve due to unavailability of spares.

The issue is thus two pronged. Bad quality of parts used in the car which has such a high faliure rate and secondly exteremly bad service and non availability of spare parts with Nikhil automobiles along with very bad skills to repair.

This delay of repair everytime automatically ex[ired by service warranty since most of the time the car was always in the workshop.

All in all GM india is using extremely bad quality spares in the car and the service dealer like Nikhil automibile is further hampering the customer service experience.

Hence today before deciding for this car please take into these considerations since the recurring cost of this car is high and reduces the Value for Money.

Car with good featuresHorrible after sales service