CarWale
    AD

    After sale service is very bad in Goa. My vehicle met twice with accident.First time it took 4 month

    12 years ago | Milind Arsekar

    User Review on Chevrolet Captiva [2012-2016]

    Detail Review:
    Rating parameters
    (out of 5)

    3.0

    Exterior

    5.0

    Comfort

    3.0

    Performance

    2.0

    Fuel Economy

    2.0

    Value for Money

    PURCHASE:
    New

    DRIVING:
    Few thousand kilometers

    Exterior is good.

    Interior (Features, Space & Comfort) Also good.

    Engine Performance, Fuel Economy and Gearbox Very fine.

    Ride Quality & Handling Nothing to complain.

    Final Words Overall captiva model is good but features promised in the list of features are missing at the time of delivery. and brought to the Goa dealer we are told that company has discontinued when the feature is very much seen in the lower models. Glove box cooler was missing and which we find in most of the hyundai models. But well known and prestigious american company like chevrolet cannot provide is surprising and depressing as well.  Then one would certainly feel why spend so much and get not worth.

    Areas of improvement Please appoint such dealers who are hard working and customer friendly and co-operative. Every time my car met with accident i have not got it repared in less than 4 months now my car met with accident in the month of june and till today it is in the workshop due to un-avalability of spares. the dealer do not want to make inventry of spares in the store, as well as not deliver in short period. The blame is put on company that it does not have the necessary spares. which points to the fact that company is failed on all fronts of after sales service. They are only interested is pushing the sales and leave you high and dry in search

    Of spares. Since I have purchased the vehicle 33 months ago 12 months it is lying in the workshop for repair. I am really fad up to approach the workshop as to when the car will be delivered. So those who want to go for Chevrolet models please think twice before you go for chevrolet models.

    Car is comfortable, but for the price lot of features missing, features promised but not provided.After sale is very bad. twice my vehicle is lying 5 months each time after accident for repair..
    Was this review helpful?
    Like Button
    0
    DisLike Button
    0
    More User Reviews
    11 years ago | Jose
    Was this review helpful?
    Like Button
    16
    DisLike Button
    0
    12 years ago | Remendt1
    Was this review helpful?
    Like Button
    0
    DisLike Button
    0
    Was this review helpful?
    Like Button
    16
    DisLike Button
    4
    Was this review helpful?
    Like Button
    5
    DisLike Button
    3
    Was this review helpful?
    Like Button
    2
    DisLike Button
    1

    Reviews you may also consider

    AD
    Write Review
    Write a detailed review of a car and you can
    scissors image
    Win Amazon Voucher worth
     ₹
    2000

    Want to read the reviews for any other car?